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terms and conditions

Welcome to the TOWANDA online boutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.

If you have any queries relating to these terms and conditions, please email our team at team@shoptowanda.com
 
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.


Purchasing from TOWANDA online boutique
All orders are subject to acceptance and availability.
 
IMPORTANT: Any in store loyalty program or offers are not able to be used or credited to you when shopping online. From time to time we may have offers available online. These offers will only be available to online orders & may not be available in our Sydney boutique.

Please be aware that when the item is in your shopping bag another customer can still purchase it. Proceed to "checkout" to finalise your purchases and follow the instructions. We will send an email confirming your order has been received. This is an automatically generated email and is not an order confirmation and is NOT an acceptance of your order. We will send a second email confirming your order with successful payment and delivery details.

Acceptance of your order and completion of the contract between you and TOWANDA will be finalised when we dispatch the goods to you. The sale contract is therefore concluded in Sydney, Australia and the language of the contract is International.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

Australian Prices shown on this site are inclusive of GST.


Payment
We accept Visa Card & MasterCard credit cards. Payment is only debited from your card at time of dispatch of your order by TOWANDA. 
All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to TOWANDA, we will not be liable for any delay or non-delivery.

All credit card transactions on the TOWANDA online boutique are processed using a secure online payment gateway that encrypts your card details in a secure environment. TOWANDA will not hold your credit card details on the website or on our customer database. Please see our Privacy Policy for any further information.


Currency Conversion
All credit card transactions are processed in Australian Dollars. If purchasing from outside Australia, TOWANDA makes no warranties, express or implied, regarding these values, fitness for a particular purpose, availability, title, and non-infringement of the exchange rate . These values are believed to be reliable but we do not guarantee their accuracy, completeness or correctness. Rounding or software errors may occur on this site.  If you have a question regarding the values generated by the currency conversion on this site, please contact your financial institution before placing an order. TOWANDA shall not be liable for any losses or damages incurred in connection with the use of the currency conversion featured on this site.
 
 
Gift Certificates:
Towanda gift certificates are redeemable exclusively at TOWANDA boutiques including online purchases from www.shoptowanda.com. Gift certificates are valid for 6 months from date of issue. Gift certificates cannot be redeemed for the purchase of other gift certificates or for cash & are not transferable. Gift Certificates cannot be returned or refunded. Towanda customer loyalty offer does not apply to either the purchaser of the Towanda gift certificate or any purchases made using the Towanda gift certificate.
 

Using your Gift Certificate online:
After making your selections please proceed to checkout. In the messages section add your Gift Certificate number. The value of your Gift Certificate will be deducted prior to processing your payment. If you have any queries please contact us on +61 2 92331220 or email us at team@shoptowanda.com
 
 
Delivery
Delivery charges will be added to your shopping bag during checkout.
Delivery within Australia: Flat rate of $15.00 (AUD) will apply to any parcel.
All parcels are sent using Australia Post Express Post.

Delivery for International orders: Flat rate of $35.00 (AUD) will apply to any parcel. All parcels are sent using Australia Post Parcel Post.

 

GST (Goods and Services Tax)

Australian online purchase for delivery within Australia.
GST (Goods and Services Tax) is a value-added tax of 10% added on most goods and services transactions in Australia. Prices on our website are inclusive of GST. Customers who reside in Australia, or are making a purchase for delivery within Australia will be charged this tax at the rate of ten per cent.  Our prices are shown inclusive of GST so no further tax is added.

International online purchase for delivery outside of Australia.
GST (Goods and Services Tax) is a value-added tax of 10% added on most goods and services transactions in Australia. Prices on our website are inclusive of GST. Exported goods are tax-free and not subject to Australia's GST. TOWANDA passes this benefit onto our international customers for online purchases shipped overseas – these purchases are Australian GST free. If you are an overseas customer, you do not need to pay this tax and the GST will be automatically subtracted at checkout when you select the delivery country. Customs duties, foreign taxes or other fees which may be imposed in the country where your order originated will be the customers responsibility.

Under some circumstances shipping charges for international orders will be based upon the weight of the order  / destination and will be determined post transaction via email confirmation. Because of this, please allow 3 to 4 business days to process the transaction.  

All orders require a street address and telephone number for delivery.
 
The responsibility for any customs duties, foreign taxes or other fees which may be imposed in the country where the order originated will rest with the customer.

At this time we do not post to PO BOX addresses.

The following lead times to be used as a guideline:
Australia - 3 to 7 days
International - 10 to 14 days

For further pricing information please email team@shoptowanda.com

 
 
Returns and Exchanges
At TOWANDA we pride ourselves on the quality of our products. If you are not completely satisfied with your order, please follow our Returns / Exchanges procedure listed below.

 
 
Returns and Exchanges procedure
Notify us at team@shoptowanda.com
 or call us on +61 2 92331220 within 7 days of delivery of the item/s.
Please include order number & reason for return / exchange. Once you have received a reply email with a Returns Authorization number please print a copy of this email and include this in the delivery with your returned item/s. If returning item/s from outside Australia, you must mark on the parcel ‘RETURN OF GOODS’.
 

 

** SALE & FINAL CLEARANCE garments **

For SALE or discount code garments purchased, we are unable to offer a refund, however, you are welcome to exchange. If the garment cannot be exchanged we will issue you a credit on the value of the accepted garment (excluding postage) valid for redemption online or in store & valid for 6 months from issue date.

 


Return item/s will only be accepted if the item/s are received by us in original unused re-saleable condition, original packaging and purchase receipt. All item/s must be in new and unworn condition with all tags still attached. Any item/s which are considered to be worn, damaged or soiled will be returned back to you and we will be unable to refund your money.

 
Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please contact team@shoptowanda.com quoting your order number, your name and address, details of the product, and whether you require a refund or a replacement. We will send an email to you with a Returns Reference number. A full refund (including delivery charges), will be given if any item purchased is proven faulty or has been sent as a result of our error. Please note: You are held responsible for posting the goods back to us. 

Returns must be received within 10 days of receipt of Returns Authorization number.

Affix the correct postage and send it to:


TOWANDA
PO BOX 4025
Kingsway West
Australia NSW 220
ph: +61 2 92331220


Please follow the above conditions to ensure we can promptly exchange or refund your item/s. We will endeavour to refund you as soon as possible, but please allow for up to 10 working days from receipt of your item/s.
 
Where a refund is requested and approved, we will credit your original method of payment with the price of the returned merchandise. Postage paid will not be refunded.

Where an exchange is requested and approved we will send out a new item. If the exchange is due to manufacture fault we will pay for delivery of the new item back to you. If the exchange is due to change of mind or incorrect sizing we will advise you of the delivery charge.

This online boutique is owned and operated by:
TOWANDA and is registered in Australia
ABN 771 362 40108
 





 


 

 
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TOWANDA womenswear - contemporary clothing for women size 14 plus. Plus size boutique with styles selected from Australian & International designer labels.